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SCANCOM’S COMMITMENT TO CUSTOMER SERVICE RECOGNISED BY ORANGE
Scancom.co.uk invited to join exclusive Orange programme
21 April 2006. Orange recently launched a Specialist Partner Programme for third party dealers appointed by Orange to market, promote and sell Orange Products and Services.
Scancom.co.uk was invited to join the new Orange Specialist Partner Programme in recognition of their value and commitment to Orange customers.
This is a great achievement for Scancom.co.uk with only 16 dealers in the whole country invited to join this exclusive partner programme.
Chris Hough, Head of Dealer and Distribution for Orange, said: “We value the dedication shown to Orange customers by Scancom.co.uk and are delighted we can acknowledge this with their inclusion in a formal programme offering clear guidelines and benefits. This programme is a way of ensuring that Orange resellers have all the support they need to grow their businesses and offer the best possible service to Orange customers through a long term strategic partnership with us and therefore increase the service levels offered to Orange customers even further.”
Kal Kotecha, Sales Director, Scancom.co.uk, said: “Scancom.co.uk has a very strong relationship with Orange, which is acknowledged by the invitation to join the new Orange Specialist Partner Programme. We will continue to focus on business solutions and new innovative products including BlackBerry, fixed line and broadband solutions. Backed up by first class customer service via telephone and web support, clients will benefit from the true experience of working with an Orange Business Specialist Partner with the full support of Orange.”
The Orange Specialist Partner Programme launched on 5 April 2006,
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For further information call Kal Kotecha on 08700 110 210 or email sales@scancomlive.co.uk
Notes to Editors
About Scancom.co.uk
Scancom.co.uk operates as an Orange Business Specialist Partner within three main areas. Our head office located in Leicester offers a bespoke Orange Business Centre for clients to discuss their requirements. Devices and solutions can be demonstrated within the business centre.
Our on line presence through Scancom.co.uk offers Orange business solutions in a clear and simple manner. Clients are able to engage in live support with our Business team in real time. Client emails for support or general queries are always answered within 30 minutes during working hours.
Scancom.co.uk also has a team of field based Business Specialists that have been working with Orange for several years.
It is our aim that we make the “Scancom” experience for our client economically feasible, seamless backed up with service. Our mission is that our business customers get a superb ROI. Between Scancom.co.uk and Orange our clients are able to do what they do best – “run their business”.
Scancom.co.uk - 264-266 Leicester Road. Wigston. Leicester. LE18 1HQ [t] 08700 110 210 [e] sales@scancomlive.co.uk [w] www.scancom.co.uk
About Orange
Orange, wirefree and any other Orange product or service referred to in this release are trademarks of Orange Personal Communications Services Ltd. In the UK, Orange provides high quality GSM coverage to 99% of the UK population, and offers roaming to pay monthly customers on 393 networks in 156 countries and to pay as you go customers on 131 networks in 67 countries. At the end of September 2005, Orange had over 14.6 million active UK customers. Across the world, Orange has 57.9 million customers.
In May 2005, Orange gained the top ranking for customer satisfaction among mobile phone contract customers in the annual J.D.Power and Associates 2005 UK Mobile Telephone Customers Satisfaction Study. It is the seventh time Orange has been ranked top by the study. In October 2005, Orange won the Mobile Choice Consumer Awards - voted for by readers of Mobile Choice magazine – for Best Network Operator for the fifth year running. In the same month, Orange also won Best International Mobile Operator at the World Communications Awards. The judges said: “Orange is so solid, you cannot expect more.”
Information about Orange can be found on the Orange website at www.orange.co.uk and media information can be found at www.orange.com
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